EMPLOYMENT OPPORTUNITIES

POSITION: Community Patient Navigator
HOURS OF WORK: Monday – Friday 8:30am – 4:30pm
REPORTS TO: Community Health Nurse
WAGE RANGE: $36 – $40 / Hour

The Community Patient Navigator is a community-based health support role that assists community members in accessing, understanding, and coordinating health care services. Reporting to the Community Health Nurse, this position supports individuals and families as they transition between hospital, community, and home-based care. The role focuses on improving continuity of care, reducing barriers to services, and supporting culturally safe, coordinated health care experiences.

The Community Patient Navigator works closely with community members, families, Elders, internal health teams, and external health partners to support hospital discharge planning, post-discharge follow-up, appointment coordination, and medical transportation. This position plays a key role in helping community members navigate complex health systems while ensuring care plans are understood and followed.

Aligned with First Nations Health Authority (FNHA) and Home and Community Care (HCC) priorities, the Community Patient Navigator contributes to improved access to services, reduced hospital readmissions, and stronger connections between community-based supports and the regional health care system. The role requires strong organizational skills, effective communication, and a commitment to culturally safe, trauma-informed, and person-centered care.

• Support community members in navigating health care systems, including hospital, primary care, specialists, and community-based services, to improve access and continuity of care.
• Assist with hospital discharge planning and support safe, timely transitions from hospital to home in collaboration with the Community Health Nurse and care teams.
• Provide post-hospital follow-up to ensure care plans, medications, and appointments are understood and maintained, and to identify gaps or emerging needs.
• Coordinate medical appointments, specialist referrals, and follow-up care, including reminders, transportation planning, and logistical support.
• Coordinate and support patient travel arrangements in accordance with FNHA Medical Transportation policies, including documentation, approvals, and escorts when required.
• Identify and help address barriers to care related to transportation, housing, food security, and other social determinants of health by connecting clients to appropriate supports.
• Maintain accurate documentation, support reporting requirements, and collaborate with multidisciplinary teams to improve care coordination and health outcomes.

• Strong interpersonal, relationship-building, and communication skills.
• Ability to work compassionately with individuals and families using culturally safe and trauma-informed approaches.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to navigate complex systems and support others in understanding processes.
• Knowledge of social determinants of health and barriers to accessing care.
• Ability to work independently and collaboratively as part of a multidisciplinary team.
• Commitment to community wellness, cultural humility, and continuous learning.

• Diploma or certificate in Community Health, Social Services, Human Services, or a related field, or an equivalent combination of education, training, and experience.
• Experience working in health care, community services, or patient support/navigation roles.
• Experience supporting individuals through health system navigation, discharge planning, care coordination, or medical travel is an asset.
• Knowledge of First Nations Health Authority (FNHA) programs, including Medical Transportation and Home and Community Care (HCC) services, is strongly preferred.
• Familiarity with regional health systems (e.g., hospital and community care services) is an asset.

• Community-based role with regular interaction with community members, families, and health care providers.
• Require coordination with hospitals and external agencies.
• Participation in community events, outreach, and occasional travel may be required.
• Office-based with use of standard office equipment
• Occasional evening or weekend work to meet community and organizational needs

Interested candidates are invited to submit a cover letter and résumé outlining their qualifications and interest in the position. Email all applications to Bonnie Seward via healthdirector@stautw.ca

Tsawout First Nation is committed to building a workforce that reflects the community it serves. In accordance with Section 41 of the BC Human Rights Code, preference may be given to qualified Indigenous applicants, including Indigenous, Métis, and Inuit candidates.

All applicants are encouraged to self-identify in their application if they choose. Hiring decisions will be made based on merit, qualifications, and organizational needs, while supporting SȾÁUTW̱ First Nation’s commitment to Indigenous employment and self-determination.

Culture/Language

Respect for and working knowledge of the W̱SÁNEĆ culture and SENĆOŦEN language is required.

Personal Attributes

The Community Patient Navigator maintains strict confidentiality in performing their duties and demonstrates the following personal attributes: Respect, Empathy, Strength, Pride and Equality.

Our benefits package includes:

• Medical insurance
• Dental insurance
• Vision insurance
• Long-term disability insurance
• Life insurance