Guest Services Agent

POSITION OVERVIEW

POSITION: Guest Services Agent
JOB LEVEL: Experience in front-line customer service
STATUS: Seasonal. Part-time and full-time positions available from June – mid-October.
EXPECTED HOURS: 20-35 hrs per week
WAGE RANGE: Competitive hourly rate
WORK LOCATION: Sidney, BC

Sidney Whale Watching is looking for Enthusiastic and Experienced Guest Service Agents to join our team! You will be responsible for providing excellent customer service and hospitality to our guests. You possess and demonstrate excellent communication and problem-solving skills, while being able to identify all touch points that make up the entire visitor experience at Sidney Whale Watching. Your goal will be to ensure that customers enjoy a positive and memorable experience from start to finish. Smiling comes naturally to you.

TO APPLY

Apply online now by clicking the button below.

APPLY NOW

RESPONSIBILITIES

Responsibilities include, but are not limited to:

  • General office duties including opening, closing, ongoing organization, office cleaning
  • Communicate our unique experiences to potential customers and convert them to booked guests.
  • Check-in guests for tour departures.
  • Learn and use our tour reservation system for bookings, payments and notes.
  • Manage guest expectations and communicate important tour and safety information.
  • Communicate guest information with tour leaders and skippers and assist where needed.
  • Support marketing through social media.


Required Skills & Certifications

  • Strong interpersonal skills Proficient in English
  • Highly organized
  • Comfortable working independently
  • Ability to think on your feet and have a problem-solving attitude
  • Sales experience is a plus

PERSONAL ATTRIBUTES

You are:

  • Passionate about the environment, local marine wildlife and First Nation culture
  • Reliable, respectful, approachable, communicative, motivated
  • A team player
  • Excited to work with diverse individuals from various backgrounds
  • Available holidays and weekends

WHY WORK FOR US?

As a First Nation community-owned Social Enterprise, we focus on more than just profit. Our team of Indigenous and non-Indigenous staff are committed to First Nation cultural & language reclamation, opportunity development and environmental stewardship.

HOW TO APPLY

Apply online by clicking the “Apply Now” button, or please email meghan@sidneywhalewatching.com with cover letter and resume.

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